Our goal is to infuse human touch into every step of the process optimization journey and use technology to systematize, not replace, what makes your business human centered.
We believe human centered organizations should not have to sacrifice human touch to achieve scalability and realize their true potential. Humanistic businesses are being inundated with non-human solutions like AI to achieve process optimization; despite being in the business of "humanness".
CORE PILLARS
✤ Work Sampling
✤ Process Engineering
✤ Resource Optimization
✤ Future-Proofing
✤ Multi-Factored Analysis
DIFFERENTIATORS
✤ Systematization, not replacement
✤ Intra-business relationship building
✤ Deep storytelling
We objectively analyze the data you have available - both quantitative and qualitative - to understand and articulate current issue monitoring methods.
Everyone gets a seat at the table to share their unique perspectives regarding the process at hand. The emergence of universal goals and desires strengthens relationships and illuminates opportunity.
Co-engineer to define the most viable solutions, and plot solutions along a feasibility scale to refine choices to those which are approachable enhancements with maximum impact.
Map the future-state process with the actors involved to synchronize orchestration across the larger organization, document involvement, and a create shared definition of success.
Create systems of measurement to capture the return on investment (ROI) for the implementation of your new process at scale.
Create new business processes from the ground up, replacing most, or all, of the pre-existing systems
Develop comprehensive documentation of the process to be optimized where documentation includes actors involved, systems, outputs, and efficiency KPIs such as time-on-task, lag time, cost to complete, etc.
Fill knowledge gaps with Standard Operating Procedures (SOPs) and Subject Matter Expert (SME) knowledge documentation and transfer
Develop methods to measure the efficacy of the acceleration method once implemented and serve as a guidance metric to pivot as necessitated
Identify root cause of issues, and leverage process re-engineering to optimize. Reduce waste by re-engineering processes to remove redundant activities
Proactively identify and prioritize processes that are good candidates for acceleration and optimization due to acute pain and/or monumental potential
Identify the acceleration method (e.g. custom automation solution, training and job aids, workflow augmentation, etc.) that would be most beneficial in terms of return on investment (ROI), where ROI can be the cost of materials/tools needed, training, and/or downtime
Provide best practices and training on the latest, up-to-date acceleration methods and tools for teams ready to level-up
✤ Work Sampling
Recognition and enhancement of organizational workflows
✤ Process Engineering
Process design, control, operation, economics, and analysis
✤ Resource Optimization
Utilize resources efficiently while maintaining optimal quality
✤ Future-Proofing
Anticipate risks and develop methods to support scaling
✤ Multi-Factored Analysis
Measure impact of social, political, geographical, demographic, economic, internal, external, and psychological factors
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.